Privacy Policy

Man with Van Creekmouth Privacy Policy

This Privacy Policy explains how Man with Van Creekmouth collects, uses, stores, and protects personal data for all Man with Van Creekmouth customers in the Creekmouth area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Who this Privacy Policy applies to

This Privacy Policy applies to all individual customers and prospective customers of Man with Van Creekmouth in the Creekmouth area, including people who contact us for quotes, make bookings, or otherwise interact with our services, whether on their own behalf or on behalf of a business.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details such as your name, address, service pick-up and drop-off addresses, and contact methods suitable for arranging and managing your move or transport service.

Service and booking details such as requested dates and times, inventory or description of items to be moved, access details for properties, instructions or preferences, and any photographs you choose to provide to help us assess the job.

Payment details such as payment status and transaction information. Full payment card details are generally handled by our payment processor and are not stored by us, other than limited information necessary for accounts, reconciliation, and fraud prevention.

Communication data such as notes from phone calls, messages sent to us, and any feedback or complaints you provide about our services.

Technical and usage data such as basic device and usage information where necessary to operate our website or online booking tools, including logs that record the date and time you access our services.

How we collect personal data

We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us by phone, online forms, or other communication channels. We may also receive personal data from third parties, such as comparison or booking platforms, where you have requested our services through them. In such cases, those third parties act as separate controllers for their own processing, and you should review their privacy information as well.

Lawful basis for processing

We only process personal data when we have a lawful basis to do so under the UK GDPR. Depending on the circumstances, our lawful bases may include:

Contract: We process personal data when it is necessary to enter into and perform a contract with you, including providing quotes, confirming bookings, delivering moving or transport services, communicating about your booking, and handling payments.

Legal obligation: We process certain data to comply with legal obligations, such as tax, accounting, and record-keeping requirements, and where necessary to cooperate with law enforcement or regulatory authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer queries and complaints, preventing fraud or misuse of our services, and keeping basic records of past jobs and quotes.

Consent: In limited cases, we may rely on your consent, for example where you explicitly ask us to keep your details for future services or to send you certain types of optional communications. Where we rely on consent, you can withdraw it at any time by contacting us.

How we use personal data

We use personal data for the following purposes:

To provide and manage our moving and transport services, including responding to enquiries, preparing quotes, planning and delivering jobs, and following up on any issues.

To manage our relationship with you, including communicating about changes to services, terms, or policies, obtaining feedback, and handling complaints or disputes.

To process payments and maintain financial and accounting records, including providing invoices and receipts and managing any refunds or debt recovery.

To ensure the safety and security of our staff, customers, and property, including verifying job details and maintaining appropriate records of work carried out.

To improve and develop our services, including reviewing customer needs, service performance, and operational processes.

To comply with legal and regulatory obligations and to respond to legitimate requests from public authorities where required by law.

Data sharing and processors

We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy and permitted by law. These third parties may act as data processors who process personal data on our behalf, or as separate controllers.

Examples of third parties who may act as processors include payment processing providers, IT and hosting providers, communication and messaging providers, and administrative or accounting service providers who support our business operations.

We ensure that any processors who handle personal data on our behalf are subject to appropriate contractual obligations to keep your data secure and to process it only on our documented instructions and for agreed purposes.

We may also need to share data with professional advisers such as accountants or legal advisers and with public authorities or law enforcement agencies where required by law or necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties.

International transfers

If any of our service providers or systems are located outside the United Kingdom, we will take steps to ensure that your personal data is protected in line with applicable data protection laws. This may include using standard contractual clauses or other approved safeguards, or ensuring that the country has been recognised as providing an adequate level of data protection.

Data retention

We keep personal data for no longer than is necessary for the purposes for which it was collected and to meet our legal, accounting, or reporting requirements.

In general, we retain booking and service records, including related personal data, for a period that allows us to respond to queries, deal with complaints, and fulfil our legal obligations. Financial records are typically kept for a period required by tax and accounting laws.

Where personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be used to identify you.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and limiting personal data access to staff and service providers who have a business need to know and are subject to confidentiality obligations.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with certain information about how it is used.

Right to rectification: You have the right to request that we correct any inaccurate personal data and complete any incomplete information.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction: You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: In certain cases, you have the right to receive personal data that you provided to us in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller where this is technically feasible.

Where we rely on consent as a lawful basis, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising your rights

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using our usual contact details. To help us respond efficiently, please provide your name, contact information, and enough detail to identify the personal data or processing that your request relates to. We may need to verify your identity before fulfilling your request. We aim to respond to all valid requests within the timeframes required by law.

Complaints

If you are concerned about how we handle your personal data, please contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all Man with Van Creekmouth customers in the Creekmouth area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.