Terms and Conditions
Man with Van Creekmouth Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Creekmouth provides removal, transport, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business booking or using our services.
We, us, our means Man with Van Creekmouth providing removal and related services.
Services means any removal, transport, loading, unloading, packing, clearance, or related work carried out by us.
Items means any goods, furniture, equipment, personal belongings, or other property handled or transported by us.
Waste means any items that the Customer wishes to dispose of, including household, commercial, or bulky waste.
2. Scope of Services
We provide man and van, removal, and light transport services primarily within Creekmouth and surrounding areas. Services may include loading, transportation, unloading, and, if agreed in advance, limited packing or dismantling and reassembly of basic furniture items.
Any description of services on our website, advertising material, or verbal communication is for general information only. The precise scope of the services for a particular job will be set out in your booking confirmation.
3. Booking Process
3.1 Bookings may be made through our online channels or by direct contact. A booking is only confirmed when we have accepted your request and provided a booking confirmation outlining the agreed date, time window, addresses, and key service details.
3.2 When making a booking, you must provide accurate information, including:
a. Full collection and delivery addresses.
b. Access details at each address, including floor level, lift availability, parking restrictions, and any access limitations.
c. A clear and honest description of the quantity and nature of the items, including any heavy, fragile, or unusual items.
d. Any time restrictions or special requirements.
3.3 Our quotation and time estimates are based on the information you provide. If the information is incomplete or inaccurate, we may adjust the price, refuse to carry out certain work, or change the time required to complete the job.
3.4 We reserve the right to decline or cancel any booking where we reasonably believe the job cannot be safely or lawfully carried out, or where the Customer has previously breached these Terms and Conditions.
4. Quotations and Pricing
4.1 Unless stated otherwise in writing, quotations are estimates based on the information you provide about addresses, access, and load size.
4.2 Additional charges may apply if:
a. The job takes longer than reasonably estimated due to factors not disclosed at the time of booking.
b. There are delays caused by the Customer, such as waiting for keys, incomplete packing, or restricted access at the property.
c. Extra items or services are requested on the day that were not included in the original quotation.
d. There are additional carrying distances, stairs, or awkward access not previously disclosed.
4.3 Prices may include travel within our usual service area. Additional distance or congestion charges may apply for locations outside the primary operating area or where significant detours are required.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on or before completion of the job.
5.2 All charges are payable in the currency quoted. If payment is not made when due, we reserve the right to charge interest or late payment fees and to withhold services until full payment is received.
5.3 For hourly rate jobs, charges are calculated from the agreed start time or arrival window, subject to any minimum booking period specified in the confirmation.
5.4 For fixed-price jobs, the quote will cover the services listed. Any additional services requested or required due to incomplete or inaccurate information may incur further charges, which must be paid before or at the time they are provided.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend a booking, you must inform us as soon as possible.
6.2 We may apply cancellation charges, which will be set out in your booking confirmation or provided upon request. As a general guideline:
a. Cancellations made with sufficient notice before the scheduled start time may not incur a fee.
b. Cancellations made at short notice may incur a percentage of the quoted price or a fixed fee to cover costs and lost opportunity.
6.3 If you fail to be present at the agreed time and place, or if we are unable to gain access to the property, this may be treated as a same-day cancellation, and charges may apply.
6.4 If we need to cancel or significantly amend your booking due to circumstances beyond our control, such as vehicle breakdown, severe weather, or staff illness, we will notify you as soon as possible and offer a rescheduled date or, where appropriate, a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellations.
7. Customer Responsibilities
7.1 You are responsible for:
a. Ensuring that all items are properly packed, secured, and ready for transport unless we have agreed to provide packing services.
b. Disconnecting and preparing appliances, including fridges, freezers, washing machines, and cookers, in accordance with manufacturer instructions.
c. Ensuring suitable parking is available at collection and delivery addresses, including arranging any permits or permissions required.
d. Obtaining any permissions, building access, or lift bookings needed for the move.
7.2 You must not ask our staff to undertake any activity that is unsafe, illegal, or not covered by these Terms and Conditions. We may refuse to carry items through windows, over balconies, or in any way that we consider unsafe.
7.3 You must be present or represented by an authorised person at both collection and delivery addresses to direct the work and confirm that the service has been completed to your satisfaction.
8. Items We Do Not Carry
8.1 We do not carry or store the following items:
a. Hazardous materials, including flammable, explosive, corrosive, or toxic substances.
b. Illegal goods or substances of any kind.
c. Cash, jewellery, precious metals, or other high-value items unless explicitly agreed in writing.
d. Livestock, pets, or other animals.
e. Perishable items that may spoil during transport.
8.2 If such items are included without our knowledge, we accept no liability for loss, damage, or legal consequences arising and reserve the right to remove, dispose of, or hand such items to relevant authorities where necessary.
9. Waste and Rubbish Removal
9.1 We are not a licensed waste carrier unless clearly stated and proved in writing. Where we agree to remove waste or unwanted items, this will be completed strictly in line with applicable waste management regulations.
9.2 You are responsible for accurately describing the type and quantity of waste to be removed. Additional or undisclosed waste may incur extra charges or may be refused.
9.3 We will not remove hazardous or prohibited waste, including asbestos, chemicals, clinical waste, or illegally dumped materials.
9.4 Where we collect waste or items for disposal, we will take reasonable steps to ensure it is transferred to an authorised facility. However, you remain responsible for complying with any local waste regulations at your property, including any need for permits or council notifications.
10. Liability and Limitations
10.1 We will take reasonable care in handling and transporting your items. However, our liability is limited as set out in this section.
10.2 We will not be liable for:
a. Normal wear and tear, or minor marks or scuffs that may result from moving items.
b. Damage to items that were already defective, poorly assembled, or of fragile construction.
c. Loss or damage arising from your failure to pack items securely or to prepare appliances properly.
d. Loss or damage to the contents of boxes or containers that we did not pack.
e. Loss of data or software from computers or electronic devices.
10.3 Our liability for any loss or damage to items, whether arising in contract, tort, or otherwise, will be limited to a fair and reasonable value or an amount agreed in advance in writing, whichever is lower.
10.4 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress arising from delays, damage, or other issues connected to the services.
10.5 We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by circumstances beyond our reasonable control, including traffic conditions, accidents, severe weather, road closures, public events, or actions of third parties.
11. Damage to Property
11.1 You must ensure that the property is adequately protected, including floors, walls, and doorways where necessary.
11.2 We will not be liable for damage to the property where:
a. You have instructed us to move items in a way that is unsafe or inappropriate.
b. Access is unusually tight or restricted, and you have been advised of the risk before work continues.
11.3 Any damage must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after completion of the job, accompanied by clear details and evidence.
12. Claims and Complaints
12.1 If you believe that we have caused loss or damage, you must notify us in writing as soon as reasonably practicable, providing full details of the incident, the items involved, and supporting evidence.
12.2 We will investigate any complaint or claim in good faith. You must cooperate with our investigation, including providing access to inspect any alleged damage.
12.3 Any agreed settlement will be in full and final settlement of all claims arising from the relevant incident.
13. Insurance
13.1 We may hold insurance cover appropriate to our operations. The extent of any cover does not increase our liability beyond the limits set out in these Terms and Conditions unless otherwise agreed in writing.
13.2 You are strongly advised to arrange your own insurance for your items, especially where they are of high value or particular sentimental importance.
14. Data Protection and Privacy
14.1 We will collect and process personal information such as your name, address, and contact details only to manage your booking, perform the services, and comply with legal obligations.
14.2 We will keep your personal information secure and will not share it with third parties except where necessary to carry out the services or where required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the law of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
16.3 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any previous understandings or agreements, whether written or verbal.
By confirming a booking with Man with Van Creekmouth, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
